Privacy Policy

Effective Date:

This Privacy Policy explains how RetryHub (“RetryHub,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website https://www.retryhub.com, use our services, or interact with us.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide

• Full name, email address, phone number
• Business name, legal entity details
• Bank account information (for underwriting or payouts)
• Tax ID, billing address, processing history

B. Automatically Collected Data

• IP address, browser type, operating system
• Pages visited and time spent
• Device identifiers, cookies, and tracking data

C. Third-Party Sources

• Credit bureaus, identity verification services
• Partner banks or ISOs that share KYC or transactional data

2. How We Use Your Information

We use your data to:

• Provide and maintain our services
• Process payments and evaluate risk
• Respond to inquiries and provide support
• Perform fraud detection and compliance screening
• Communicate service updates, offers, and news
• Enforce our Terms of Service and protect rights

3. Sharing Your Information

We do not sell your personal data. We may share it with:

• Acquiring banks and payment partners for underwriting and processing
• Service providers that assist with KYC, hosting, analytics, and fraud tools
• Law enforcement or regulators when legally required
• Successors in a merger, acquisition, or asset sale

All third parties are bound by confidentiality and data protection agreements.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Improve site functionality and security
• Analyze user behavior and improve services
• Facilitate remarketing and ad campaigns

You may disable cookies in your browser, but some features may not function properly.

5. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive data in transit and at rest
• Role-based access controls
• Regular audits and monitoring

However, no system is 100% secure. Use our services at your own risk.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill our service obligations
• Meet regulatory and tax requirements
• Resolve disputes and enforce our agreements

Typically, merchant and transactional data is retained for 5–7 years.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format

To exercise these rights, contact us at help@retryhub.com.

8. Children’s Privacy

RetryHub does not knowingly collect data from individuals under 18. If we become aware of such data, we will delete it immediately.

9. International Data Transfers

If you are outside the U.S., your data may be processed in the U.S. or other jurisdictions where data protection laws may differ. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy at any time. When we do, we’ll revise the "Effective Date" and notify users if material changes occur.

11. Contact Us

If you have any questions or concerns about this policy, contact us:

RetryHub Privacy Officer
Email: help@retryhub.com
Website: https://www.retryhub.com